How to Efficiently Get Support for AlithyaHUB – ERP / HCM / ORC
Use the IT PORTAL to open tickets and keep track of them
Get to the IT Portal
Keep track of your tickets opened with IT
You can update them, share new info, and even close your own tickets.
Get Support from IT
- Open a ticket AND CALL the HelpDesk when it’s urgent !!!!!!!
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Open a ticket – Report and Issue or make a Request
REPORT AN ISSUE
- You can choose to add people in CC, especially if you are not the only person experiencing the issue and you want those people to be informed.
- Select AlithyaHUB in the Service field
- Describe the issue encountered. Give details about the action you were doing or about to do when you encountered the issue, or how the strange behavior is showing.
- Share a screen capture of the ENTIRE WINDOW that will include the navigation address bar, the error message – if any.
SUBMIT A REQUEST
When to submit a request?
To request for enhancements, new features or changes on reports and configurations in AlithyaHub
For AlithyaHUB Service, select “AlithyaHUB – Non-Standard Service Request Form”.
- You can choose to add people in CC, especially if you are not the only person experiencing the issue and you want those people to be informed.
- Select AlithyaHUB in the Service field
- Describe your business needs
- Give the business reason that would justify spending time and money on customizing AlithyaHUB to meet the expressed business needs.
