How to setup a new Alithya computer (Full)
Warning : If the laptop you received is a MAC, please follow those steps. : Configuration for a new MAC : Alithya
The following steps are intended to guide you through the complete configuration your new laptop upon initial bootup. It’s important that you follow all the steps below to ensure your laptop meets Alithya’s standard requirements. The whole procedure could take up to three hours to complete but could be vary greatly based on your internet connection.
The procedure makes use of the MS InTune solution which allows us to automate much of the install process and will automatically perform the install of key enterprise solutions we deemed essential. As such, by the end of the complete installation process, the following software solutions will be installed on your PC within an hour or so and may prompt you to restat your computer:
- All Windows 10 patches
- Microsoft Office 365
- Outlook (with email configuration)
- Zoom
- Bitlocker
- FreshService (Agent)
At the end of the instructions, make sure that the computer remains on for a few consecutive hours, to ensure the installation of certain software that may take longer. If the day after your first start-up, MS Office did not install correctly, please follow the installation instructions available on the article titles Office 365 Installation. If you experience any issues or require assistance with the first configuration, please contact the IT Service Center (the telephone numbers are displayed at the top right of the IT Service Portal)
Note: To get the latest version of this documentation, please refer to helpdesk solutions section on the IT Service Portal at https://itportal.alithya.com/support/solutions - Under General - First Laptop Configuration (Special Procedure)
Important:
For Subcontractors, before powering up your laptop, ensure you have received your Alithya credentials sent to your personal email address. If you did not receive the information, please contact your Alithya manager.
Step 1: Plug the power and turn on the laptop. Select the language you want for Windows then click the ‘Yes’ button
Step 2: Select your region then click the ‘Yes’ button
Step 3: Select the desired keyboard layout, then click the ‘Yes’ button
Step 3: Click the ‘Add layout’ button if you want to add a second keyboard, otherwise, click the ‘Skip’ button
Step 4: Select the desired keyboard layout, then click the ‘Yes’ button
Step 5: Click the ‘Add layout’ button if you want to add a second keyboard, otherwise, click the ‘Skip’ button
Step 6: Select the desired language for your second keyboard layout, then click the ‘Next’ button
Step 7: Select the desired keyboard layout for your second keyboard, then click the ‘Add layout’ button
At this point, if you are not connected to the internet, you will be prompted to select a WiFi network and connect to it.
If you are in an Alithya Office, use the office Wifi (Articles: Wifi : Alithya)
Step 8: At this point, you must wait for Windows to perform an important configuration. This step should take a few minutes, depending on the speed of your internet connection. At the end, your laptop will reboot.
Also, depending of the laptop brand, you might be invited to install the manufacturer software kit. Follow the on screen instructions.
Step 9: Select ‘Set up for an organization’ then click the ‘Next’ button
Step 10: This step is critical so make sure you enter your Alithya email address then click the ‘Next’ button. For sub-contractors, enter your Alithya O365 Identifier
Step 11: Enter the password associated to your Alithya email address then click the ‘Next’ button. For sub-contractors, enter the password you received along your Alithya O365 Identifier.
*Steps 12 to 23 are automated and no action will be required from you. In case you get these windows, please follow the steps
Step 12: Your account is protected with multi-factor authentication (MFA). Enter the verification code from your mobile app, click the ‘Next’ button and jump to step #14. If you don’t have the mobile app configured, click the ‘Use a different verification option’ button and go to step #12
Step 13: Select your preferred method the received your verification code then click the ‘Next’ button
Step 14: When you have received your verification code, enter it in the text field then click the ‘Next’ button
Step 15: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, click on the button of your choice
Step 16: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 17: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 18: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 19: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 20: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 21: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 22: [OPTIONAL] If you want more information, click on the ‘Learn more’ button. When you are ready, make a selection then click on the ‘Accept’ button
Step 23: Wait while Windows gets ready. This step can take a while, depending on the speed of your internet connection. Don’t turn off your computer.
This step may take between 20 and 45 minutes to complete. This is where MS Office is downloaded, installed and configured.
You may be prompted to login again. Use your provided Alithya email and password.
Step 24: You must configure Windows Hello by setting up a personal identifier number (PIN). Click on the ‘Set up PIN’ button. If your laptop is equipped with a fingerprint reader, you will might be invited to configure it. Follow the onscreen instructions.
Step 25: Before setting up your PIN, you might be prompted to enter your MFA validation code and click the ‘Verify’ button. You can refer to steps #11 to #13.
Step 26: Follow the on-screen instructions to set up your PIN then click on the ‘OK’ button
Setting Up OneDrive for Business
To use Alithya's OneDrive, simply launch OneDrive form you Windows Menu and enter your Alithya Email and password.
For more instructions, consult the article Connecting to Alithya's OneDrive
Make sure to launch Outlook to complete the configuration. If the Mail App is set as default, please change it to Outlook.
Outlook Configuration (Read if you need Outlook configured with a client mailbox)
The first time you will launch MS Outlook, your Alithya Email Address will be pre-populated.
If you need to access a client email, enter your client related email address and login using your client credentials.
Otherwise, continue with your Alithya Email Address to connect.
YOUR ARE DONE!
At this point, you are ready to use your new workstation. Please contact your manager or client, if you require additional software.
Additional information
MS Visio, Project or other Microsoft licensed software
If you have Microsoft Licenses assigned to you, you may launch the online software or install it at https://www.office.com.
Login using the user account to which the licenses are assigned to (could be client or Alithya)